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Customer Service

By calling 396-5647 you will have access to the following services:

  • Balance information.
  • Detail of transactions.
  • Application for account statement.
  • Information and quotation of our services.
  • Personal assistance. 

Additional you can also make your inquiries to the following email addresses:

[email protected]

[email protected]

Office of Customer Service (by appointment)

Personalized Customer Service where you can count on:

  • Receipt / delivery of documents, receipts, invoices, appraisals, legal documents, etc.
  • Receipt / Delivery of account statements.
  • General inquiries.

Incidental Account / Escrow Agent Services (escrow account financial agent) 

Through this service it will allow us to act as an escrow agent, in order to keep in bank deposit monies or documents subject to a contract, which will be delivered once the conditions agreed by the parties are met. Benefits for the creditor beneficiary: possession by a reliable third party with license(s) to guard and manage the assets or money subject of the transaction, security and discretion in the handling of the documents or funds, guarantees the delivery of the documents or funds a once the conditions of the contract have been fulfilled, it speeds up the closing of purchase transactions from a technical-legal-financial point of view. 

Escrow is a legal concept describing a financial instrument whereby an asset is held by a third party on behalf of two other parties that are in the process of completing a transaction. The escrow agent holds the funds or assets until it receives appropriate instructions or until predetermined contractual obligations in the promissory purchase and sales contract are fulfilled. Money, funds, documents, shares and other assets can all be held in escrow.

Escrow accounts in this context apply mainly to corporate and/or real estate transactions. Placing the funds in escrow allows the buyer to perform due diligence on a potential acquisition. Escrow accounts also assure the seller that the buyer can close on the purchase. For example, an escrow account can be used for the sale of a property. If there are conditions attached to the sale, such as the passing of an inspection or bank approval for a loan, the buyer and seller may agree to use escrow services. In this case, the buyer of the property deposits a partial payment amount for the property in an escrow account held by a third party. The buyer can proceed with property inspections confident that the funds are there, and the seller will have certainty that the buyer is capable of making the final payment. The net amount in escrow, if any, after all costs and expenses, is then transferred to the seller once all the conditions for the sale are satisfied, usually the final payment is guaranteed by an irrevocable promissory letter of credit issued by local banks.

Buying a corporation or a property can be a complicated process, one that most people are generally unprepared for and don't really understand, and there is no problem with that. There are a lot of different nuances to buying and selling an asset from the offer, to the asset inspection and due diligence, getting that loan approval, plus all the legal documents and processes involved, including but not limited to, private documents, notary documents and public registry, amongst others. 

Your escrow agent will oversee this entire escrow process, so don't be too concerned if you don't understand every detail. However, in any transaction where you're putting so much on the line financially, it's a good idea to have at least a basic idea of what's going on and that is why we provide this customer service division to explain the entire process and provide continued support and services from day one until the day of closing. 

Registered Customer

To be an official client of Panama Real Estate & Investment Consultants, Corp. one must at least be able to prove a document and/or contract between you and the company, where they both sign reflecting the specific service contracted and provided.

Attention to Claims: Legal Manager, Milagros Perez

Milagros Perez, specialist legal advisor in all types of mercantile and labor contracts, immigration matters, commercial-corporate law, estate and tax planning with special focus on local and regional investors. She was the Human Resources Director and Legal Advisor of the Economic Group Eulen Panama, which included the companies Eulen Panama de Servicios S.A. and Eulen Panama de Seguridad S.A. where she provided advice in all aspects of commercial law and labor law. She previously worked as Legal Commercial Advisor of the economic group Blasser Trade Company S.A. and she focused mainly in the legal aspects of Blasser, Casa de Guayabera S.A. in its expansion through Central America, Mexico and Venezuela, developing comparative legal analysis between corporate and labor law (Nicaragua, El Salvador, Honduras, Mexico and Venezuela), she also handled trademark registry and operations registry in the Ministry of Commerce and Industry and before the Ministry of Economy and Finance. She currently offers legal advice to the Insted Group, Panama. Additionally, she is an independent director in several boards of directors of private investment companies of real estate assets. She is currently a Partner of Panama Finance Law & Co. with registration 25-09-2007 in the Public Registry of Panama and a practicing attorney at law licensed by the general business chamber of the Supreme Court of Justice of Panama. She obtained her Degree in Law and Political Science from the University of Panama and finished her post graduate and master degree studies in Labor Law in the faculty of Law and Political Science of the Catholic University Santa Maria La Antigua. Additionally she holds with a certificate in English issued by the St. Claire College, in Windsor, Ontario, Canada. She is a member of the National Union of Women Attorneys and of the National Bar Association of Panama.

Arturo Enrique Miranda Castillo, Licensed Lawyer No. 13755 issued by the General Business Chamber of the Supreme Court of Justice of Panama, has a natural person registration No. 0314 as AUTHORIZED LOCAL CUSTODIAN… according to Agreement No. 1048 of November 24, 2015 issued by the General Business Chamber of the Supreme Court of Justice of Panama, Judicial Branch of the Republic of Panama, in accordance with Law 47 of August 6, 2013, modified by Law 18 of 23 of April 2015.

Arturo Enrique Miranda Castillo, has registration No. 1391 to exercise Conciliation and Mediation, issued by the Office of Alternative Resolution of Conflicts, of the Ministry of Government of the Republic of Panama, fulfilling all the requirements of Law 16 of June 17, 2016. He satisfactorily culminated the Mediation and/or Conciliation Training Program, pursuant to Executive Decree No. 777 of December 21, 2007, granted by the Conciliation and Arbitration Center of Panama (CeCAP).

Arturo Enrique Miranda Castillo, has in his personal capacity his Appraisal resolution No. 611253 issued by the General Directorate of Domestic Trade of the Ministry of Commerce and Industry of the Republic of Panama. It includes the activities of appraiser of movable and immovable property. 

Panama Real Estate & Investment Consultants, Corp. with registration certificate no. 253770, through resolution 1413, issued by the General Directorate of the Registry of Industrial Property of the Ministry of Commerce and Industry, possesses the exclusive use of the trademark registration of Panama Real Estate & Investment Consultants, Corp. and design, according to Article 94 of Law No. 35 of May 10, 1996.

Panama Real Estate & Investment Consultants, Corp. includes 7% of ITBMS (Transfer Tax on Movable Property and Services) on all commissions for services rendered, as established by Law 8 of March 15, 2010.

Panama Real Estate & Investment Consultants, Corp. is Real Estate Brokerage and Financial Consulting & Advisory firm registered, regulated and supervised by Intendence of Supervision and Regulation of NFSs, ascribed to the Ministry of Economy and Finance.

The assets or listings are obtained through external suppliers or third-party natural and/or legal persons. This website is owned by Panama Real Estate & Investment Consultants, Corp. and is for informational and illustrative use only and for advertising purposes. Panama Real Estate & Investment Consultants, Corp. is not responsible or guarantees the results obtained through the use of this page by its Users and any electronic communication derived from it.

Any of the assets or listings are from external suppliers or from third-party natural and/or legal persons and should not be interpreted as investment or tax advice, nor as a recommendation to buy, sell or hold any particular asset or listing and consequently neither Panama Real Estate & Investment Consultants, Corp. nor its subsidiaries, affiliates, associated or related entities, nor their respective shareholders, directors, officers, executives, agents or employees guarantee or assure satisfactory results and, consequently, the activities that are made by the Users are for their own account and at their own risk. The Users accept and acknowledge that they have knowledge of the information and risks of the transaction they are carrying out, for which reason they expressly exonerate Panama Real Estate & Investment Consultants, Corp. from any losses incurred in said transaction. Additionally, Panama Real Estate & Investment Consultants, Corp. declares that such transactions are carried out under the principles of impartiality, good faith, transparency, on the basis that the User assumes the risk and putting the interests of the User before those of Panama Real Estate & Investment Consultants, Corp.